Privacy Policy

1. Information We Collect

bati77 collects various types of information to provide, maintain, protect, and improve our services. The categories of data we collect include:

1.1 Personal Identification Information

When you register an account on bati77, we collect personal information necessary to verify your identity, comply with legal obligations, and provide our services:

• Basic Identity Data: Full legal name as it appears on your government-issued identification document, date of birth, nationality, and gender.
• Contact Information: Email address, phone number (including country code), and residential address (street address, city, province, postal code, country).
• Government-Issued Identification: Indonesian National Identity Card (KTP) number or Passport number, document expiry date, and scanned copies or photographs of these documents for KYC verification purposes.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet account information (OVO, DANA, GoPay, ShopeePay account identifiers), and payment transaction history.
• Verification Documents: Selfie photographs holding your ID document, proof of address documents (utility bills, bank statements, government correspondence), and any additional documents requested during enhanced due diligence procedures.

1.2 Account and Transaction Data

We collect information about your activity on the bati77 platform to manage your account, process transactions, and detect fraudulent activity:

• Account Activity: Registration date and time, login history (including IP addresses, device identifiers, and timestamps), account balance and transaction history, bonus claims and wagering progress, and VIP tier status.
• Gaming Activity: Games played, bets placed (amounts, odds, outcomes), sports betting selections and markets, casino game rounds and results, win/loss records, and session duration.
• Financial Transactions: Deposit amounts, dates, times, and payment methods used; withdrawal requests, amounts, and processing status; bonus credits and forfeitures; and currency conversion records if applicable.
• Communication Records: Customer support chat transcripts, email correspondence with bati77, phone call recordings (where legally permitted and with notice), and complaint or dispute submission records.

1.3 Technical and Device Information

When you access bati77, we automatically collect certain technical information about your device and browsing behavior:

• Device Data: Device type (desktop, smartphone, tablet), operating system and version (Windows, macOS, iOS, Android), browser type and version, screen resolution, and device language settings.
• Network Information: IP address, Internet Service Provider (ISP), geographic location (country, city level based on IP), and connection type (Wi-Fi, mobile data).
• Usage Data: Pages visited, features used, time spent on each page, click patterns and navigation paths, referring websites, and search queries within the platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior. See Section 8 (Cookies and Tracking Technologies) for detailed information.

1.4 Marketing and Communication Preferences

• Your preferences for receiving promotional emails, SMS messages, and in-app notifications
• Responses to surveys, feedback forms, and promotional campaigns
• Participation in tournaments, competitions, and special events
• Social media interactions if you connect your social media accounts to bati77 (currently not supported but reserved for future functionality)

2. How We Use Your Information

bati77 uses the collected information for the following purposes, all of which are necessary to provide our services and comply with legal obligations:

2.1 Account Management and Service Provision

• Account Creation and Verification: Process your registration, verify your identity through KYC procedures, confirm you meet the 21+ age requirement, and ensure compliance with our Terms and Conditions.
• Transaction Processing: Process deposits and withdrawals, maintain accurate account balance records, apply bonuses and promotional offers, and handle currency conversions where applicable.
• Platform Access: Authenticate your login credentials, maintain session security, enable access to games and betting markets, and provide personalized user dashboard functionality.
• Customer Support: Respond to your inquiries and support requests, resolve technical issues and disputes, provide assistance with KYC verification, deposits, withdrawals, and game rules, and maintain records of all support interactions for quality assurance.

2.2 Legal and Regulatory Compliance

• Age Verification: Ensure all users are at least 21 years old as required by our Terms and Conditions and applicable regulations.
• Anti-Money Laundering (AML): Monitor transactions for suspicious activity patterns, conduct due diligence on high-value transactions, report suspicious activity to relevant authorities where legally required, and maintain transaction records as mandated by AML regulations.
• Responsible Gaming Enforcement: Monitor for problem gambling indicators, enforce deposit limits and self-exclusion requests, provide access to responsible gaming tools, and comply with player protection regulations.
• Legal Obligations: Respond to lawful requests from law enforcement or regulatory authorities, comply with court orders and legal process, fulfill tax reporting obligations where applicable, and maintain records as required by gaming license conditions.

2.3 Security and Fraud Prevention

• Detect and prevent fraudulent activity including multiple account creation, bonus abuse, collusion, and payment fraud
• Monitor for security threats, unauthorized access attempts, and suspicious login patterns
• Verify payment method ownership and prevent third-party deposits
• Protect against account takeover, identity theft, and other security risks
• Investigate and resolve disputes, complaints, and suspected violations of our Terms

2.4 Platform Improvement and Analytics

• Analyze user behavior to improve platform functionality, game selection, and user experience
• Conduct A/B testing to optimize features and promotional offers
• Monitor platform performance, identify technical issues, and improve system stability
• Develop new features and services based on user preferences and market trends
• Generate aggregated, anonymized statistics for business intelligence (no personally identifiable information is included in these reports)

2.5 Marketing and Communication (With Your Consent)

• Send promotional emails about bonuses, new games, and special offers (only if you have opted in)
• Provide personalized bonus offers based on your gaming preferences and VIP tier
• Send important account notifications about deposits, withdrawals, and security alerts (these transactional messages are sent regardless of marketing preferences)
• Communicate about tournaments, competitions, and special events
• Conduct user surveys to gather feedback and improve our services

3. Data Sharing and Disclosure

bati77 does not sell or rent your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the platform and providing services to you. These parties are contractually obligated to use your data only for the specific purposes we authorize and to maintain appropriate security measures:

• Payment Processors: To process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and other software suppliers receive minimal data (user ID, bet amounts) necessary to operate games and report results.
• KYC Verification Services: Third-party identity verification providers may receive your ID documents and personal information to conduct verification checks against government databases and fraud detection systems.
• Cloud Hosting and IT Infrastructure: Server hosting providers and cloud storage services that store encrypted data on secure servers with restricted access.
• Customer Support Tools: Live chat software providers and email service platforms used to deliver customer support services.
• Marketing and Analytics: Email service providers (for sending promotional communications you have opted into) and analytics platforms that help us understand user behavior (using anonymized or pseudonymized data where possible).

3.2 Legal and Regulatory Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal processes such as court orders, subpoenas, or search warrants
• Respond to lawful requests from law enforcement agencies, tax authorities, or gaming regulators
• Report suspicious transactions to financial intelligence units as required by anti-money laundering laws
• Protect and defend bati77's rights, property, or safety, or that of our users or the public
• Enforce our Terms and Conditions, Privacy Policy, or other agreements
• Investigate suspected fraud, security breaches, or violations of applicable laws

3.3 Business Transfers

In the event that bati77 undergoes a business transition such as a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be among the assets transferred. We will notify you via email and/or prominent notice on our platform before your information becomes subject to a different privacy policy.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify you personally with third parties for industry analysis, demographic profiling, marketing purposes, and other legitimate business purposes. For example, we might share statistics about the total number of Indonesian users, popular game categories, or average deposit amounts without revealing any individual user's information.

4. Data Retention

bati77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Type	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Legal compliance, tax records, dispute resolution
KYC Documents	Duration of account + 7 years after closure	Regulatory requirements, AML compliance
Transaction Records	7 years from transaction date	Financial regulations, tax compliance, auditing
Gaming Activity Logs	5 years from activity date	License requirements, dispute resolution, fraud prevention
Support Communications	3 years from last interaction	Quality assurance, dispute resolution
Marketing Preferences	Until you withdraw consent or account closure	Respect your communication preferences

After the applicable retention period expires, we will securely delete or anonymize your personal information. However, we may retain certain information in anonymized or aggregated form indefinitely for analytical purposes.

5. Data Security

bati77 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Personal data stored on our servers is encrypted at rest.
• Secure Servers: Our servers are located in secure data centers with physical access controls, 24/7 monitoring, and redundant backup systems.
• Firewalls and Intrusion Detection: Multi-layer firewall protection and intrusion detection systems monitor for and block unauthorized access attempts.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers in unencrypted form.

5.2 Organizational Safeguards

• Access Controls: Personal data is accessible only to authorized bati77 employees and contractors who require it to perform their job functions. Access is granted on a need-to-know basis with individual authentication credentials.
• Staff Training: All employees with access to personal data receive regular training on data protection principles, security best practices, and confidentiality obligations.
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality agreements and face disciplinary action, including termination, for unauthorized disclosure of personal information.
• Third-Party Due Diligence: We carefully vet all service providers who process personal data on our behalf and require them to maintain appropriate security measures through contractual obligations.

5.3 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out of your account when using shared or public devices
• Keep your contact information up-to-date so we can reach you about security issues
• Be cautious of phishing emails or messages pretending to be from bati77 (we will never ask for your password via email)
• Immediately notify us if you suspect unauthorized access to your account

6. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information. To exercise any of these rights, please contact our Data Protection Officer at [email protected]:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct or complete it. You can update most information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, you withdraw consent (where consent was the basis for processing), or you object to processing. Note that we may be required to retain certain information for legal or regulatory compliance.
• Right to Restrict Processing: You may request that we limit the processing of your personal information in specific situations, such as while we verify the accuracy of data you have contested or assess whether your objection to processing is valid.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications via the unsubscribe link in emails or by adjusting your account communication preferences.
• Right to Withdraw Consent: Where we process your personal data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

7. International Data Transfers

bati77 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers to countries with adequate data protection laws as recognized by international standards
• Binding corporate rules and internal policies ensuring consistent data protection across all locations

By using bati77 services, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia where our servers, service providers, or business partners are located.

8. Cookies and Tracking Technologies

bati77 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly. These enable core functionality such as security, account authentication, and session management. You cannot opt out of these cookies.
• Performance Cookies: Collect anonymous information about how visitors use the platform, which pages are visited most often, and error messages. We use this data to improve platform performance.
• Functionality Cookies: Remember your preferences and settings (language, region) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies track your browsing activity across websites.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of the platform. To manage cookies:

• Browser Settings: Configure your browser to block all cookies, accept only first-party cookies, or receive notification when cookies are set
• Opt-Out Tools: Use industry opt-out tools for advertising cookies
• Account Preferences: Adjust your marketing and communication preferences in your bati77 account settings

9. Children's Privacy

bati77 services are strictly intended for users aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, you must not attempt to register an account or use our services. If we become aware that we have inadvertently collected personal information from a person under 21, we will immediately take steps to delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to bati77 should contact us immediately at [email protected].

10. Changes to This Privacy Policy

bati77 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes through:

• Email notification to your registered email address
• Prominent notice on the bati77 homepage and within your account dashboard
• Update to the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically. Your continued use of bati77 services after changes have been posted constitutes your acceptance of the modified Privacy Policy. If you do not agree with any changes, you must discontinue using the platform and may close your account.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days
• Live Chat: Available 24/7 through your account dashboard for general inquiries

For formal data subject access requests or complaints, please provide detailed information including your account username, registered email address, specific request or concern, and any relevant supporting documentation. We will verify your identity before processing any request to access, modify, or delete personal information.